Accenture Recruitment 2021 | Infrastructure Service Management Cloud Operations Engineer | B.Tech/B.E. /Bachelors Degree or 3-year diploma | Gurgaon |
Company Name :- Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
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Position :- Infrastructure Service Management Cloud Operations Engineer
Qualification :- B.Tech/B.E. /Bachelors degree or 3-year diploma
Experience :- 1 to 3 years
Job Location :- Gurgaon/Gurugram
Salary :- Not Disclosed by Recruiter
Job Description :-
Key Responsibilities :
- Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
- Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
- Monitoring the infra using various tools and calling out the resolver group
- Working on various Processes IM, PM, CM etc
Technical Experience :
- Technologist constantly upgrades his technical, process to understand and interpret the issue to the Technical team
- Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
- Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
Professional Attributes :
- Excellent communication skills, with neutral accent
- Excellent written communication skills with email etiquettes
- Good problem solving and analytical skills
- Excellent customer service skills
- Ability to remain calm and courteous in periods of stress
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Educational Qualification :
Bachelors degree or 3-year diploma
Additional Information :
- Predominantly Voice Interaction support and through email, chat2 24×7 Support
Apply Link :- Click here
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