Nokia Recruitment 2021 | Service Operation Engineer- OCS | B.Tech./ Diploma |  Gurgaon, Haryana |

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Company Name :- Nokia

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises, and consumers, with the industrys most complete, end-to-end portfolio of products, services, and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality, and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.

Position :- Service Operation Engineer- OCS

Qualification :- B.Tech./Diploma

Experience :- 3 – 6 years

Job Location :-  Gurgaon, Haryana, India

Salary :- Not Disclosed

Job Description :-

• OM of fALU IN ( surepay ) its associated 3 rd party elements like 6dtech VPN , HP Hardware etc.
• End-to-end knowledge and co-ordination of IN system, such as handling of call related issue of IN and co-ordination with various stakeholders.
• Operations Maintenance of IN including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs , Preventive Maintenance as per customer contract
• Hands on experience on fALU Surepay IN system.
• Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
• Coordination with Planning/ Customer/Care/ Solutions etc
• Track, Plan Implement Software Upgrade in network.
• Support in implementation of new features in network.
• Spare management.
• Share regular reports/ Updates to Management/Customer
• Customer Complaint Handling and first level Wireshark trace capturing and analysis.
• Comfortable with Redundancy testing and disaster handling including hardware change management handling.
• Escalation/Emergency Handling
• Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
• Able to engage customers on technical front and contain escalations on ground level
• Good interpersonal skills , Speaking and Written Skills and team player attributes
• Willing to work in after-office hours as per need/emergency
• Working knowledge of Linux , Unix and IP
• Additional responsibilities of 3 rd party network element’s OM / Coordination with OEMs

 

Apply Link  :- Click here

 

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