Mukunda Foods Private Limited Recruitment 2022

Mukunda Foods Private Limited Recruitment 2022 | Service Engineer |ITI/ Diploma/B.Tech/B.E. | 

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Company Name :- Mukunda Foods Private Limited

Mukunda Foods Private Limited is a kitchen robotics company co-founded by Eshwar K Vikas and Sudeep Sabat in 2012.We have thus far developed six products that have been installed in over 2000 locations. Moreover, we are continuously developing a number of other products and projects.

Our kitchen bots help reduce dependability on labor, elevate consumer experience and help brands expand faster. We are passionate about working as an extended R&D arm developing and manufacturing products.

Position :- Service Engineer

Qualification :- Diploma in Mechanical Engineering.(Graduate/ITI Diploma) or degree in mechanical engineering

Experience :- Minimum 3 years of experience in a field service role

Job Location :- Kochi/Cochin, Mumbai (All Areas)

Salary :- Not Disclosed

Job Description :- 

• Understanding the assembly and disassembly process for multiple products.
• Identify root causes for issues and relay it to the company.
• Speak to customers and understand where they face difficult with respect to daily operations
• Understand the complete mechanical, electrical and electronic components and their functions
• Help the customer become self sustaining
• Rectify issues on site and service the machines perfectly
• Address all customer queries at any point in time.

Build relationship with customers and create valuable relations in order to increase repeated sales and revenue generation by Spares/Service and AMC.

Success Criteria :

• 80% of tickets raised are solved within Deadlines (SLA and TAT)
• Builds on customer relationship and gets minimum revenue to company
• Minimum 120-130 General visits to customer location in quarter to know machine condition and practical challenges /training support etc.
• Takes ownership of assigned work and follows up till end resolution.
• Data tracking and escalation management of frequent repeated issues with proof and supported documents.
• Customer retention and minimum 2 customer delights in quarter (exceeding customer expectations )

 

Must (have):

• Diploma in Mechanical Engineering.(Graduate/ITI Diploma) or degree in mechanical engineering
• Minimum 3 years of experience in a field service role
• Has managed B2B and is aware of service metrics
• Excellent oral and written communication skills.
• Fluency inEnglish is must with Telugu and/or Hindi, Kannada, Tamil
• Willing to work alone or with a team and flexible to travel across city/ region.
• Excellent problem-solving abilities and inter personal skills.
• Must be flexible with week off/work timings and ready to work on Holidays, weekends as well.
• Flexible in travelling and working in different locations as this role needs to manage Telangana and AP withfew International customers

Good to have:

• Degree or advanced courses in Mechanical field.
• Hands on experience of client handling and team management
• B2B and B2C service knowledge and Customer centric approach
• Has prior experience of managing big accounts or reputed clients
• Know multiple languages and can handle any situation
• Flexible to work In any shifts and result oriented

 

Apply Link  :- Click here

Company Name :- Click here

 

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